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GRAFENO STUDIO LLC RETURN, REFUND & REPRINT POLICY LAST UPDATED: 04/01/2025

At Grafeno Studio LLC, we strive to provide high-quality design and print products. However, if you encounter any issues with your order, we are happy to assist you within the guidelines of our return, refund, and reprint policy.

Policy Updates

We reserve the right to update this policy without prior notice. Any modifications will be reflected in the "Last Updated" date above. Please review this policy periodically, as the version in effect at the time of your order will apply.

Quality Guarantee

We guarantee that our printed products will be free from defects in accordance with industry standards. If you experience any issues with your order, please contact our Customer Service team for assistance, via writting email.

Reporting an Issue

If you believe your order is defective or does not meet your expectations, you must notify us in writing within six (6) business days of receiving your order. Failure to do so within this time frame indicates that the order was received satisfactorily, and no reprint or refund will be issued.

Upon receiving your request, we will assess the issue within five (5) business days and determine if a reprint or refund is appropriate. Additional information may be requested to process your claim, and failure to provide such information within a reasonable time may void your eligibility for a refund or reprint.

Resolution Options

If we confirm that the product is defective or does not meet our obligations, we will offer one of the following solutions:

• Reprint the order with rush production at no additional cost.

• Issue a full refund for the original order price.

We may request that you return the defective merchandise before processing a refund or reprint. The return address will be provided by our Customer Service team.

Return & Refund Process

• If a refund is approved, it will be processed within 10 business days upon receipt of the returned product.

• If a reprint is approved, production will begin within one (1) business day of receiving the returned product or as otherwise agreed.

Non-Refundable & Non-Reprintable Situations

Refunds or reprints will not be provided in the following cases:

• Orders that are refused or undeliverable due to incorrect shipping information provided by the customer.

• Delays caused by shipping carriers, weather conditions, or other factors beyond our control.

• Errors in customer-submitted files, including misspellings, incorrect design elements, low-resolution images, or incorrect formatting.

• Color variations resulting from the conversion of RGB or Pantone files to CMYK.

• Products that do not match exact color or ink density expectations.

• Orders that are canceled after production has begun.

• Customer dissatisfaction with material or finish, unless the product description guaranteed specific attributes.

Additional Notes

• Customers are responsible for reviewing proofs before approving them for production.

• If unsure about a product's printability, we recommend ordering a sample before placing a bulk order.

• Our liability is limited to the cost of the original order and does not cover indirect or consequential damages.

If you have any questions or need assistance, please contact our Customer Service team. We appreciate your business and are committed to delivering top-quality products!

GRAFENO STUDIO LLC SHIPPING POLICY LAST UPDATED: 04/01/2025

At Grafeno Studio LLC, we are committed to ensuring that your orders are shipped efficiently and arrive on time. Please review our shipping policy to understand our guidelines and processes.

Policy Updates

We reserve the right to update this shipping policy at any time without prior notice. Any changes will be reflected in the "Last Updated" date above. Please review this policy periodically, as the version in effect at the time of your order will apply.

Shipping Methods & Delivery

We offer various shipping options to accommodate different needs. Our standard shipping is ground shipping, but expedited options are available upon request.

We work with reliable shipping carriers to ensure timely deliveries. However, we cannot guarantee a specific delivery date, as transit times depend on factors beyond our control, such as carrier delays and weather conditions.

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Processing & Turnaround Time

• Orders are processed within [1-3] business days after approval and payment.

• Production time varies by product; estimated turnaround times are provided during the order process.

• Orders placed on weekends or holidays will be processed the next business day.​

​Shipping Costs & Responsibilities​

• Shipping charges are based on the carrier’s rates and may vary over time.

• Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses due to customer error may result in additional charges for re-shipment.

• If an order is undeliverable or refused at the time of delivery, reshipping fees will apply.​

International Shipping

We do not offer international shipping. Any orders with international address will be canceled and refunded in full if paid in advance.

Lost, Delayed, or Damaged Shipments

While we take all necessary precautions to ensure your order is delivered safely, we are not responsible for:

• Delays caused by the shipping carrier.

• Lost packages due to incorrect shipping information provided by the customer.

• Damage incurred during transit. If your order arrives damaged, please contact us immediately with photos of the package and product for resolution.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.

Local Pickup & Delivery

If you are located near our facility, you may have the option for local pickup or delivery. Please inquire about availability when placing your order.

Additional Notes

• If your order is time-sensitive, we strongly recommend make your orders via email and our experts will help you determine if we can meet your timeline.

• We reserve the right to adjust the assigned production facility for your order, which may affect estimated shipping times.

• Multiple products in a single order may be shipped separately and could arrive on different dates.

For any questions or concerns regarding your shipment, please contact our Customer Service team. We appreciate your business and are here to assist you with your shipping needs!