Shipping Policy

GRAFENO STUDIO LLC SHIPPING POLICY
LAST UPDATED: 04/01/2025

At Grafeno Studio LLC, we are committed to ensuring that your orders are shipped efficiently and arrive on time. Please review our shipping policy to understand our guidelines and processes.

Policy Updates

We reserve the right to update this shipping policy at any time without prior notice. Any changes will be reflected in the "Last Updated" date above. Please review this policy periodically, as the version in effect at the time of your order will apply.

Shipping Methods & Delivery

We offer various shipping options to accommodate different needs. Our standard shipping is ground shipping, but expedited options are available upon request.

We work with reliable shipping carriers to ensure timely deliveries. However, we cannot guarantee a specific delivery date, as transit times depend on factors beyond our control, such as carrier delays and weather conditions.

Processing & Turnaround Time

Orders are processed within [1-3] business days after approval and payment.
Production time varies by product; estimated turnaround times are provided during the order process.
Orders placed on weekends or holidays will be processed the next business day.

Shipping Costs & Responsibilities

Shipping charges are based on the carrier’s rates and may vary over time.
Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses due to customer error may result in additional charges for re-shipment.
If an order is undeliverable or refused at the time of delivery, reshipping fees will apply.

International Shipping

We do not offer international shipping. Any orders with international address will be canceled and refunded in full if paid in advance.

Lost, Delayed, or Damaged Shipments

While we take all necessary precautions to ensure your order is delivered safely, we are not responsible for:

Delays caused by the shipping carrier.
Lost packages due to incorrect shipping information provided by the customer.
Damage incurred during transit. If your order arrives damaged, please contact us immediately with photos of the package and product for resolution.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.

Local Pickup & Delivery

If you are located near our facility, you may have the option for local pickup or delivery. Please inquire about availability when placing your order.

Additional Notes

If your order is time-sensitive, we strongly recommend make your orders via email and our experts will help you determine if we can meet your timeline.
We reserve the right to adjust the assigned production facility for your order, which may affect estimated shipping times.
Multiple products in a single order may be shipped separately and could arrive on different dates.

For any questions or concerns regarding your shipment, please contact our Customer Service team. We appreciate your business and are here to assist you with your shipping needs!