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Terms & COnditions

Terms & Conditions

Last Updated: 04/01/2025

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Welcome to Grafeno Studio LLC! These Terms & Conditions outline the rules and regulations for the use of our services. By engaging with Grafeno Studio LLC, you agree to comply with these terms. Please read them carefully.

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General Terms

 

Grafeno Studio LLC provides graphic design, branding, printing, signage, website design, wayfinding, social media management, and surveying services. By using our services, you confirm that you are at least 18 years old and legally able to enter into agreements.

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Quotes & Payments

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  • All quotes are valid for 30 days from the issue date.

  • A deposit may be required before work begins. The remaining balance must be paid upon project completion or as outlined in your invoice.

  • Late payments may incur additional fees.

  • All sales are final unless otherwise agreed upon in writing.

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Design & Revisions

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  • Our design services include a set number of revisions as stated in your project agreement. Additional revisions may be subject to extra charges.

  • Once a design is approved and finalized, any further modifications will require a new service request and additional fees.

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Printing & Production

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  • We are not responsible for errors in final prints if the design was approved by the client.

  • Production timelines vary based on project complexity and order volume. Estimated completion dates are provided as guidelines but are not guaranteed.

  • Any issues with printed materials must be reported within 48 hours of receipt.

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Signage & Installations

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  • Clients are responsible for obtaining any necessary permits for signage installation unless otherwise agreed upon.

  • Installation dates are subject to weather conditions and material availability.

  • Grafeno Studio LLC is not liable for damage caused by improper maintenance or external factors after installation.

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Website Design & Maintenance

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  • Website projects require client collaboration, including providing necessary content and feedback in a timely manner.

  • Ongoing maintenance services are available but are not included in the initial design package unless specified.

  • We are not responsible for third-party hosting issues or domain-related disruptions.

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Social Media Management

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  • We manage social media accounts based on the agreed-upon strategy and schedule.

  • Clients must provide necessary access and assets to execute campaigns effectively.

  • Grafeno Studio LLC is not responsible for platform downtimes, algorithm changes, or audience engagement fluctuations.

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Intellectual Property & Copyright

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  • All original designs remain the property of Grafeno Studio LLC until full payment is received.

  • Upon full payment, ownership rights may be transferred to the client, excluding any licensed third-party assets.

  • Clients are responsible for securing proper usage rights for images, fonts, and content they provide.

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Copyright Infringement

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  • Grafeno Studio LLC respects the intellectual property rights of others and expects clients to do the same.

  • If you believe that any material used in our services infringes on your copyright, please contact us with a detailed claim, including proof of ownership.

  • We reserve the right to remove or modify content that violates copyright laws and to refuse services to clients who repeatedly infringe on copyrights.

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Cancellations & Refunds

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  • Deposits are non-refundable unless Grafeno Studio LLC is unable to fulfill the agreed-upon service.

  • If a project is canceled by the client after work has begun, fees will be charged for completed work.

  • Refund eligibility for printing or signage projects depends on the production stage at the time of cancellation.

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Limitation of Liability

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  • Grafeno Studio LLC is not liable for indirect, incidental, or consequential damages arising from our services.

  • Any disputes must be addressed within 30 days of project completion.

  • Our maximum liability is limited to the amount paid for the service in question.

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Amendments & Updates

 

We reserve the right to update these Terms & Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.

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For any questions regarding these Terms & Conditions, please fill our contact us form.

Thank you for choosing Grafeno Studio LLC!

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